Frequently asked questions
1.1 Which application do I need to download and where do I find it?
1.2 Can I use TriCAT spaces in the browser?
1.3 My firewall blocks the application.
1.4 I am connected via VPN. Why does TriCAT spaces not work?
1.5 The virus scanner classifies the application as a threat.
1.6 My Mac blocks the application. The error message appears that it is an "unverified developer".
1.7 Error message "Authentication failed", "Connection to application server failed", "Server unreachable" or "application server connection failed".
1.8 Error message "You can no longer join this session."
1.9 Error message "TriCAT spaces could not be configured. Please make sure you have at least 800 MB of free disk space." despite having enough disk space.
1.10. Specifying the primary graphics card.
1.11. Launching on Mac client takes several minutes with black screen.
5.1 What is the difference between virtual 3D worlds and other communication platforms or providers?
5.2 What exactly does license- and contract-free mean (on-demand solution)?
5.3 What are credits?
5.4 What options are there for using TriCAT spaces?
5.5 How can I recharge credits?
5.6 What are the payment options?
5.7 Can TriCAT spaces be connected with my used business software?
5.8 Are there any usage restrictions for the use of TriCAT spaces?
5.9 What is the difference between TriCAT spaces and TriCAT spaces Congress?
5.10 How secure is TriCAT spaces?
5.11 Which media formats are allowed in the application?